Grievance Redressal Cell (GRC)
Roles:
- To provide a support system for the students & staff to address their grievances
- To initiate proactive measures to redress the grievances of the students and staff.
- To analyze the complaints and representations of aggrieved students and to take action with the appropriate authorities for redressal.
- To get suggestions periodically from the students for improvement.
Responsibilities:
- Create and implement a mechanism to handle the reported grievances/suggestions.
- Install Grievance / Suggestion boxes at important places in the campus accessible to students / staff.
- Grievance / Suggestion boxes are opened at college hours.
- Accept written grievances from students and staff.
- The name and identity of the person who reported Grievance shall be kept confidential.
- The grievances at departmental level are governed by the concerned mentors, class Coordinators and Department Heads then and there.
- Unresolved grievances at the departmental level are referred to the Grievance Redressal Cell of the institution.
- The cell reviews all cases and acts accordingly as per the policy
- The cell submits report to the authority regarding the cases attended.
- To formulate the policy to investigate and review complaints or grievances of students and staff.
- To create awareness of availability of members for students and staff to report grievances.